Shipping policy

We use a variety of carefully selected couriers including but not limited to Australia Post, Fast Way, DHL, TNT Express. The courier used will depend on your order and location. Shipping times vary depending on order requirements, timeframes and locations. For anything urgent, please contact our support team at info@bulbdneon.com.au who will be able to provide a delivery timeframe estimation.

Please note that once items leave our overseas or in house warehouse, the risk passes to the client and Bulbd Neon are not liable for lost or damaged parcels.

We only cover manufacturing timeframes, since this is the part of the process we are in full control of. We manufacture every custom neon sign within 4 business days and dispatch it via a courier. Our on-time guarantee does NOT cover any courier delays, or ANY other courier issue e.g. unable to find the address, lost in transit, etc.